Product warranty policy

Index Living Australia stands behind the quality of products sold through Index Shop Online and our stores. Warranty terms vary by category and brand.

General coverage

• Manufacturing defects — structural failure, faulty hardware, or material defects under normal residential use.
• Warranty period — typically 1 year for furniture and mattresses unless stated otherwise on the product page or receipt.
• Not covered — wear and tear, misuse, improper assembly, accidental damage, commercial use, or unauthorised repairs.

How to claim

Contact Line @indexlivingmall or 1379 with your receipt, product photos, and a description of the issue. We may arrange inspection, parts replacement, or repair as appropriate.

Extended care

Some categories (e.g. mattresses, electrical items) may include additional manufacturer warranty — check your product documentation.