FAQ — quick guide (English)

Below is a summary of common topics. Expand the sections underneath for full details (some content may still appear in Thai on this mirror).

Orders & payment

Pay by card, 0% bank installments, bank transfer, bill payment, or PromptPay QR. Minimum installment orders from A$430 (A$430 equivalent). See payment methods.

Delivery & assembly

Home delivery and optional assembly are available in service areas. Fees depend on location and product type. See shipping & service fees and home delivery guide.

Returns

Online orders: 7-day return window for eligible unused items. See returns & refunds.

Warranty

Manufacturing defects are covered per product category. See product warranty policy.

JOY membership

Register for points, birthday offers, and member promotions at JOY member.

Contact

Line @indexlivingmall or Customer Contact Center 1379 (daily 09:00–20:00).